BawasWood — Crafting Furniture N Future
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Cancellation Policy

Plans change — we understand. You can cancel free of charge before crafting begins. Once our artisans pick up the tools, different rules apply, explained clearly below.

Last updated · 4 June 2026
01

Cancellation Window

The simplest rule: cancel any time before crafting begins for a full refund. What that means depends on the kind of order.

  • Ready pieces — cancel any time before the piece is dispatched for a 100% refund
  • Made-to-order — cancel before our workshop begins crafting for a full refund of any amount paid
Before crafting begins = full refund
If we haven't started cutting wood for your piece, you get every rupee back. We confirm the exact crafting start date with you on WhatsApp.
02

Custom Order Cancellation

Custom and built-from-scratch pieces follow their own timeline because we procure specific wood and begin shaping it for you alone.

Special clause — custom orders
Once we've procured material or begun crafting your custom piece, it can no longer be cancelled — the work and wood are committed to your design and cannot be reassigned. We'll always confirm this milestone with you on WhatsApp before it happens.
03

Advance Refund Policy

Custom orders begin with an advance. How much of it is refundable depends on where your piece is in the process.

Stage at cancellationAdvance refunded
Before material procurement100% of advance refunded
After material procured, before craftingMaterial cost deducted, balance refunded
After crafting has begunAdvance is non-refundable

For ready and made-to-order pieces paid in full, the same logic applies — you're only charged for work and material already committed at the moment you cancel.

04

How to Cancel

  1. 1Message us on WhatsApp — send your order ID and tell us you'd like to cancel
  2. 2We confirm the stage — we check whether crafting has begun and tell you the refund amount
  3. 3Refund is initiated — approved refunds go back to your original payment method via Razorpay within 7–10 working days

Want to cancel an order?

Message us with your order ID on WhatsApp and we'll confirm your eligibility and refund in minutes.

Chat with us on WhatsApp