Return & Refund Policy

You may request a return within 7 days of delivery if your piece arrives damaged in transit or has a manufacturing defect. That's the full scope of returns — and it's the part we take most seriously.

• Transit damage — cracks, breakage or finish damage that occurred during delivery
• Manufacturing defects — loose joinery, structural faults or finish flaws from our workshop
• Wrong item — you received a piece, wood or finish different from your confirmed order

Because furniture is crafted to order from solid wood, we cannot accept returns for change of mind. Natural variation in grain, colour and weight is the signature of real wood — not a defect.

• ×Change of mind — you no longer want the piece or found it elsewhere
• ×Natural wood variation — grain pattern, knots and tonal differences between pieces
• ×Fit & space issues — the piece doesn't fit a room or doorway — please measure before ordering
• ×Wear from use — marks, dents or finish changes after the piece is in use

1. 1Message us within 7 days — send your order ID on WhatsApp the moment you notice an issue
2. 2Share photos or video — clear images of the damage or defect — an unboxing video helps us most
3. 3We inspect & approve — our team reviews within 2–3 working days and confirms the resolution
4. 4Pickup is arranged — we collect the piece at no cost to you for approved returns

Once a returned piece reaches us and passes inspection, we move quickly.

• Inspection — 2–3 working days after the piece arrives back at the workshop
• Refund initiated — to your original payment method via Razorpay
• Bank credit — 7–10 working days to reflect, depending on your bank or UPI provider

Prefer a replacement or repair instead of a refund? We're happy to remake or restore the piece at no charge for approved claims — just tell us which you'd like.